If you’re using the Hikvision AXPRO alarm system and need to reset it, whether due to reinstallation, troubleshooting, or transferring ownership, you’re in the right place. Resetting the AXPRO system correctly is essential to avoid lingering configurations or security vulnerabilities. This guide walks you through both soft reset and factory reset options based on the official AXPRO user manual.
What Is the AXPRO System?
The AXPRO is a professional-grade, wireless alarm system by Hikvision. It’s widely used for protecting residential, commercial, and industrial properties. The system includes a control panel and multiple connected devices like PIR detectors, magnetic contacts, and sirens.
When Should You Reset Your AXPRO Alarm System?
Resetting the AXPRO is useful in the following scenarios:
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You’ve purchased a pre-owned system (e.g., from CCTV Tradie) and need to remove previous user data.
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You’re troubleshooting persistent faults or software issues.
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You want to hand over the system to a new user or site.
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Configuration settings need to be restored to default.
Soft Reset vs. Hard Reset (Factory Reset)
Before diving into the steps, it’s important to distinguish between two types of resets:
| Reset Type | What It Does | When to Use |
|---|---|---|
| Soft Reset | Reboots the device without wiping configuration | Minor troubleshooting |
| Hard Reset | Restores factory settings and removes all data | Ownership transfer, system reinstallation |
How to Perform a Hard Reset on the AXPRO System
To fully reset the AXPRO control panel to its factory settings:
Step 1: Ensure Installer-Level Access
Only an installer-level user can perform a factory reset. If you don’t have installer access, you’ll need to get authorization via the Hik-ProConnect portal or ask the previous owner to unbind the device.
Step 2: Use the Web Client
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Open a web browser on a computer connected to the same network as the AXPRO panel.
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Access the AXPRO web client by entering the device's IP address (found using the SADP tool).
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Log in using the installer credentials.
Step 3: Navigate to System Settings
Once logged in:
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Go to System → System Options → System Management.
Step 4: Perform the Reset
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Look for an option labeled Reset to Default or Factory Reset.
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Confirm the action when prompted.
⚠️ Warning: This action erases all data, including:
User accounts
Device bindings (detectors, sounders, etc.)
Network configurations
Alarm zones and schedules
Alternative Method: Unbind via Mobile App
If the AXPRO device is still bound to another account, you can unbind it manually:
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Connect your smartphone and AXPRO to the same network.
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Open the Hik-Connect or Hik-ProConnect app.
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Scan the device QR code.
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Press the RESET button on the back of the control panel twice quickly.
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On the app screen, tap Unbind Device.
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Enter the verification code and complete the unbinding process.
This will allow the device to be added to a new account.
Final Tips Before Resetting
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Backup your configuration if you plan to reuse it.
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If buying second-hand (e.g., from CCTV Tradie), always perform a factory reset and unbind the previous user.
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Ensure the system has a stable power source before initiating a reset.
Conclusion
Resetting your AXPRO alarm system is straightforward if you follow the right steps and have installer-level access. Whether you’re troubleshooting or transferring ownership, a factory reset ensures your system starts fresh and secure.
Need help with AXPRO setup or troubleshooting? Drop your questions in the comments or contact your installer for support.
FAQ
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Can I reset AXPRO using the mobile app only?
No, full factory reset requires web client access with installer permissions. -
Will resetting remove all my linked detectors?
Yes. A factory reset removes all devices, users, and settings. -
What if I don’t know the installer password?
You'll need to contact Hikvision support or the previous installer to regain access. -
What is the purpose of the reset button on the panel?
It's used mainly for unbinding the device when paired with the app. -
Can I back up AXPRO configurations?
There’s no native backup feature in the mobile app; note down settings manually or use the web client’s export options (if available).
