Welcome to our FAQ page! We've compiled a list of common questions and answers to help you navigate our products and services at CCTV Importers. If you have any further inquiries, please don't hesitate to contact us.


 General Questions.

1. What is CCTV Importers?

CCTV Importers is a leading provider of high-quality CCTV surveillance equipment, including cameras, recorders, and accessories. We specialize in supplying advanced security solutions for both residential and commercial clients.

2. Where are you located?

Our headquarters are located in Noble Park, but we serve customers nationwide through our online store. You can shop for our products 24/7 on our website.

3. How can I contact your customer support team?

You can reach our customer support team by dialing 0387 125 431 or sending an E-mail to sales@cctvimporters.com.au. We're here to assist you with any questions or concerns you may have.

4. Where do your products come from?

Our products are sourced from registered suppliers within Australia. We take pride in supporting local businesses and ensuring the highest quality for our customers.


IP Cameras FAQs

1. What is an IP camera?

An IP camera, or Internet Protocol camera, is a digital camera that can send and receive data over a computer network or the internet. It captures and transmits video and often includes features like remote access and high-resolution recording.

2. How do IP cameras differ from traditional analog cameras?


IP cameras use digital technology to capture and transmit video, while analog cameras use analog signals. IP cameras generally offer higher resolution, scalability, and remote access capabilities compared to analog cameras.

3. Do IP cameras require additional equipment?


IP cameras typically require a network connection, either wired or wireless, and may need Power over Ethernet (PoE) or a separate power source. They also require network video recorders (NVRs) to store and manage the recorded video.

4. Can I view IP camera footage remotely?

Yes, most IP cameras offer remote viewing capabilities through web browsers or mobile apps. This allows you to monitor your cameras from anywhere with an internet connection.

5. What is PoE (Power over Ethernet)?

PoE is a technology that allows both data and power to be transmitted over a single Ethernet cable. It's commonly used to power IP cameras and other network devices, simplifying installation.

NVRs (Network Video Recorders) FAQs


6. What is an NVR?

An NVR, or Network Video Recorder, is a device used to store, manage, and retrieve video footage from IP cameras. It's a crucial component of IP camera surveillance systems.

 7. How does an NVR work?

An NVR records video footage from connected IP cameras onto internal hard drives or network-attached storage (NAS) devices. It can also manage camera settings and provide remote access to recorded footage.

8. What are the advantages of using an NVR?

NVRs offer centralized storage, making it easy to manage and access recorded video. They often provide advanced features like motion detection, video analytics, and remote access for monitoring.

9. Can I use an NVR with analog cameras?

Some NVRs support hybrid configurations, allowing you to use both IP cameras and analog cameras in the same system. However, compatibility depends on the specific NVR model.

Terminology FAQs

10. What is resolution in the context of surveillance cameras?

Resolution refers to the level of detail a camera can capture. It's usually measured in pixels and determines the clarity of the recorded video. Higher resolution cameras capture more detail.

11. What is PTZ in PTZ cameras?

PTZ stands for Pan-Tilt-Zoom. PTZ cameras have the ability to pan (move horizontally), tilt (move vertically), and zoom in on specific areas of interest remotely, providing flexible surveillance coverage.

12. What is a motion detection feature?

Motion detection is a technology that allows cameras to detect movement within their field of view. When motion is detected, the camera can trigger alerts or recording, which is useful for security purposes.

These FAQs should provide a basic understanding of IP cameras, NVRs, and some related terminology. If you have more specific questions or need further information, please feel free to contact us for assistance.



Special Technologies


1. What is TIOC?

TIOC stands for "Thermal Imaging Over Coax." It's an innovative technology that allows thermal imaging cameras to transmit their thermal video signals over traditional coaxial cables commonly used in surveillance systems. TIOC technology enables the integration of thermal cameras into existing coaxial-based CCTV systems, making it more accessible and cost-effective.

2. How does TIOC technology work?

TIOC technology converts the thermal imaging signal into a format that can be transmitted over coaxial cables, similar to how traditional analog video is transmitted. This means that you can upgrade your existing CCTV system to include thermal cameras without having to replace all your cables and infrastructure.

3. What are the benefits of using TIOC?

Using TIOC technology allows you to leverage the power of thermal imaging in your surveillance system without the need for extensive rewiring. Thermal cameras are excellent for low-light and adverse weather conditions, making them ideal for security applications.



4. What is Colourwu?

Colourwu is a term used to describe a specific type of IP camera. These cameras are known for their exceptional low-light performance, particularly in capturing color video in low-light conditions. They use advanced sensor technology and image processing to maintain color accuracy even in challenging lighting situations.

5. What are the advantages of Colourwu cameras?

Colourwu cameras provide the advantage of capturing color video when other cameras might switch to black and white in low-light conditions. This can be particularly useful for identifying objects, individuals, or vehicles with greater detail, enhancing overall security and surveillance capabilities.


6. What is TriGuard?

TriGuard is a comprehensive security solution that integrates video surveillance, access control, and intrusion detection into a single, unified system. It offers a multi-layered approach to security, ensuring a higher level of protection for homes and businesses.

7. How does TriGuard enhance security?

TriGuard combines the capabilities of video surveillance, access control (such as card readers and biometric scanners), and intrusion detection (sensors and alarms) to provide real-time monitoring and response to security threats. This integrated approach improves situational awareness and helps prevent unauthorized access and incidents.

Light Hunter

8. What is Light Hunter technology?

Light Hunter is a term often associated with IP cameras equipped with advanced low-light imaging capabilities. Cameras with Light Hunter technology can capture clear and detailed video in extremely low-light conditions, often with minimal ambient light sources.

9. What are the applications of Light Hunter cameras?

Light Hunter cameras are commonly used in environments where nighttime surveillance or monitoring in low-light areas is essential. They are ideal for scenarios such as outdoor security, parking lots, and facilities that require 24/7 surveillance.

Ordering and Shipping

5. How do I place an order?

To place an order, simply browse our online catalog, select the items you want, and add them to your cart. Proceed to checkout, fill in your shipping and payment information, and confirm your order.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can choose your preferred payment option during the checkout process.

7. What is your shipping policy?

We offer fast and reliable shipping options. Shipping fees and delivery times may vary depending on your location and the products you order. You can find detailed information on our shipping page on Terms of service.

Product Information

8. Are your products covered by a warranty?

Yes, most of our products come with a manufacturer's warranty. Warranty details can be found on each product's page. If you have any questions about a specific product's warranty, feel free to contact us.

9. Can I return or exchange a product?

We have a hassle-free return and exchange policy. If you're not satisfied with your purchase or received a defective item, please refer to our returns and exchanges policy for instructions on how to proceed.

Technical Support


10. Do you offer technical support?

Absolutely! We provide technical support and assistance for our customers. If you need help with setting up your CCTV system, troubleshooting issues, or have technical questions, please get in touch with our support team Just click the CHAT WITH US icon in the right down corner.

11. Can I find user manuals and installation guides for your products?

Yes, You can fine datasheets and product manuals under the product description s.

Privacy and Security

12. How do you handle customer data?

We take customer privacy and data security seriously. Please refer to our privacy policy to learn about our data handling practices and how we protect your information.

Still Have Questions?

If you have any other questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help you make the most of your CCTV Importers experience.

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