Warranty Information – CCTV Importers | CCTV Tradie

At CCTV Tradie (formerly CCTV Importers), we take pride in supplying high-quality security products backed by genuine manufacturer warranties. Below is a breakdown of warranty periods for each brand we carry:

📦 Warranty Coverage by Brand

Dahua:

• CCTV Cameras, Intercoms, and NVRs – 3 Years

• Cables – 5 Years

• Brackets and Accessories – 1 Year

TP-Link:

• Same as Dahua

  • CCTV Cameras, NVRs – 3 Years

  • Cables – 5 Years

  • Accessories – 1 Year

Hikvision:

• CCTV Cameras, Intercoms, and NVRs – 3 Years

• Accessories and Brackets – 1 Year

HiLook (by Hikvision):

• CCTV, NVRs, and Intercoms – 2 Years

• Accessories and Brackets – 1 Year

Uniview:

• CCTV Cameras – 2 Years

• NVRs – 3 Years

Wisenet (Hanwha):

• All Products – 5 Years

• Brackets and Accessories – 1 Year

Access Control Brands (Lockwood, FSH, Lox, Rosslare):

• All Products – 5 Years

Other Brands:

• Warranty coverage is as per each manufacturer’s datasheet and official specifications.

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📅 Warranty Start Date

Warranty for all products begins from the invoice issue date provided by CCTV Tradie.

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🔧 Warranty Claims Process

1. Initial Assessment
   Before sending any product for a warranty claim, customers must first contact CCTV Tradie to confirm the fault.

2. Warranty Request Form
   Once confirmed, customers must complete the Return/Warranty Request Form, available under the Warranty Section on the relevant product page at www.cctvimporters.com.au.

3. Shipping Responsibility

   • Customers are required to pay the shipping cost when sending the product for warranty assessment.

   • If the item is confirmed as faulty, CCTV Tradie will cover the return shipping cost.

   • If the item is not faulty, the customer will be responsible for both sending and return shipping charges.

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⚠️ Important Notes

• Warranty is provided by the product manufacturer, not CCTV Tradie.

• CCTV Tradie facilitates the warranty process but is not liable for the manufacturer’s decisions or actions.

• Physical damage, misuse, or modification of products may void the warranty.

For any assistance, contact us at info@cctvimporters.com.au or call our support team.