Request a Technician

Get the Right Technician for Your Security Needs

Need help with your CCTV, alarm, intercom, access control or other security equipment? CCTV Tradie can connect you with the right technician for the job.

We have a network of trained and experienced security technicians servicing Melbourne and surrounding suburbs. Tell us what you need help with, and we’ll assess your requirements and match you with a technician who specialises in the type of system or work required.

Melbourne & Surrounding Suburbs

Our technician request service is currently available across Melbourne and surrounding suburbs only. Availability may vary depending on your location and the type of work required.

Fees & Charges

Our technician service call-out fee is $210 for the first hour and $130 for each additional hour.

The first-hour call-out fee of $210 must be paid in advance to confirm your technician booking. If the service takes longer than one hour, any additional time will be charged at $130 per hour and invoiced after the service.

Please note that the initial call-out fee is non-refundable once the technician has been booked and dispatched. A refund of the prepaid call-out fee will only be provided if the scheduled technician does not attend the appointment.

Additional charges may apply if replacement parts, equipment or other materials are required. Any such costs will be discussed separately where applicable.

Services We Provide

Our trained and experienced technicians can assist with a wide range of security system services across Melbourne and surrounding suburbs, including:

  • CCTV System Setup & Configuration – Setting up cameras, NVRs/DVRs, recording schedules, remote viewing and system settings.
  • CCTV Troubleshooting – Diagnosing camera, recorder, connection, recording and general CCTV system issues.
  • Wireless Camera Installation – Installation and setup of compatible Wi-Fi and wireless security cameras.
  • CCTV Camera Replacement & Upgrades – Changing or replacing cameras and other equipment within existing CCTV systems, subject to compatibility.
  • Alarm System Configuration – Programming and configuring compatible alarm panels, sensors, keypads, remotes and system settings.
  • Alarm System Troubleshooting – Diagnosing faults, communication issues, sensor problems and other alarm system issues.
  • Alarm Accessory Installation – Installation and configuration of compatible alarm accessories and additional devices.
  • Intercom System Service & Configuration – Setup, configuration and servicing of compatible video and audio intercom systems.
  • Intercom Troubleshooting – Diagnosing issues with indoor stations, door stations, calling, unlocking, connectivity and system configuration.
  • Network Troubleshooting – Assistance with network-related issues affecting CCTV, alarms, intercoms and other security equipment.

Not sure which service you need? Simply describe the issue in the technician request form and provide any available model numbers, photos or screenshots. Our team will review the information and arrange a technician suited to your requirements.

Important Service Information

Please understand that not every technical issue can be successfully resolved, even by an experienced and qualified technician. In some cases, the issue may be caused by faulty or incompatible equipment, damaged cabling, network limitations, obsolete products, third-party systems, or other circumstances outside the technician’s control.

Our service charges are based on the technician’s time spent attending, inspecting, diagnosing, troubleshooting and working on your system — not on the size of the job or whether the issue is ultimately resolved.

Therefore, a refund will not be provided simply because a fault cannot be repaired or a suitable resolution cannot be achieved during the service visit. By booking a technician, you are paying for their professional time, expertise and attendance.

We kindly ask customers to understand and respect this service and charging structure before confirming a booking.

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