Surveillance hard drives are not eligible for return due to change of mind. Please ensure the selected capacity and specifications are suitable for your system before purchasing.

The hard drive model and cache size supplied may vary depending on distributor availability. Although the product description may display the most commonly supplied model and specifications, an equivalent surveillance-grade hard drive may be provided.

The minimum cache size supplied is 64 MB. If you require a particular hard drive model or cache size, please contact CCTV Tradie before placing your order to confirm availability.

This does not affect your rights under the Australian Consumer Law in the event of a confirmed product fault or major defect.

Important Notice: Due to the ongoing global hard drive shortage, prices are changing rapidly, and stock levels are expected to sell out quickly.
In the event that stock is exhausted before your order is processed, CCTV Tradie reserves the right to cancel your order and issue a full refund or contact you to discuss available alternatives.

FREE SHIPPING ON ORDERS OVER $500 AUSTRALIA WIDE, except for large and heavy items such as cabinets, racks, Cable reels, and bollards, etc.

All orders are delivered using the Australia Post shipping method and this is the most efficient method of delivery. 

A flat rate of $12 applies to all orders under $500, excluding heavy and large items, which will incur a specific shipping cost displayed at checkout.

Delivery typically takes 3-5 business days all over Australia, including Tasmania.

New Zealand: 10-15 business days.

Processing Times

We process orders from Monday to Friday, ensuring they are shipped within 24 hours of placement, excluding weekends and public holidays.

Tracking Your Order

Once your order is packed and dispatched from our warehouse, you will receive an email with a tracking number. This tracking number can be used to monitor your parcel's progress.

For your convenience, if you are not home at the time of delivery, the delivery driver will leave your parcel in a secure place if deemed safe. If it is not safe to leave the parcel, or if the parcel is too large, a card will be left with instructions on how to retrieve your parcel from the local depot.

Warranty period is given in the product description.

CCTV Tradie’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

Return and refund

Return form

Quick Return Guide

• ✅ Change of mind returns: Accepted within 7 days of receiving your order.
• ✅ Products must be unused, uninstalled, and returned in their original packaging with all accessories.
• ✅ A completed Return Form must be included with every return.
• ✅ 7–30 Days: Approved change-of-mind returns are eligible for store credit only. A $30 restocking fee applies, depending on the value of the returned item.
• ❌ Used, installed, or damaged products are not eligible for return unless covered under warranty or Australian Consumer Law.
• ❌ Hard drives can only be returned if they have a confirmed major defect or failure.
• 🚚 Customers are responsible for return shipping costs unless the item has a major fault covered by Australian Consumer Law.
• 🔍 All returned items are inspected before any refund, replacement, or store credit is approved.

Read our full Return & Refund Policy:
https://cctvimporters.com.au/policies/refund-policy